L’Hotels modernised operation with HotelTime Solutions

HotelTime Solutions systems opened L’Hotels a way towards modern, automated operation, helped to reduce the manual work of staff, created a modern experience for guests and their installation was the first step to increase sales as well.

Benefits of HotelTime Solutions

  • Modern innovative cloud system
  • Better care for guests, noticeably less manual work for staff
  • Automation
  • Extensive options of integration with third-party systems
  • Regular, quickly available, accurate reporting

About L‘Hotels

L’Embitu and L’Ermitage are 4* hotels with more than 120 rooms located in the centre of Tallinn that offer luxury accommodation. At L’Embit, guests can among other things enjoy an amazing rooftop restaurant with a view of the city. L’Ermitage is located very close to the beautiful historic centre of Tallinn.


The L’Embitu hotel originally used a legacy on-site system, which made the work of the hotel staff rather complicated. A hardware had to be purchased in order to work with the PMS and access to the system was only possible from the hotel. The hotel staff also had a problem with reporting, which they had to prepare manually. As soon as the second hotel, L’Ermitage, was built, the management wanted to switch to a cloud system. The HotelTime PMS was implemented and within a few months the L’Embitu hotel also switched to it. So, L’Hotels has completely moved away from a legacy on-site system.

L‘Hotels and HotelTime

Hotels’ needs:

* Modern PMS

* Less manual work for staff

* Effective reporting for management



The implementation of HotelTime Solutions cloud-based PMS allowed staff to get rid of the hardware they were using, while at the same time the possibility to access the system was extended. HotelTime Solutions systems are accessible from any device from anywhere, while at the same time they bring much higher level of data security.

Furthermore, HotelTime PMS significantly reduced the manual work the staff had to do and helped to automate processes in hotels. Payment automation has accelerated guest check-in and eliminated the need to enter payments manually, the concierge module enabled online check-in, the housekeeping application increased the efficiency of cleaning and internal communication in the hotels, etc.

In addition, HotelTime PMS also significantly moved forward the reporting within L’Hotels. Originally, the staff had to create various reports manually, now the management can rely on automatic daily reporting, and any other reports can be easily generated directly from the system. No additional manual work is required.

Hotels’ needs:

* Automation

* Third-party systems

* Modern experience for guests



The HotelTime Solutions cloud PMS, unlike the older legacy system, brought L’Hotels extensive options of integration with third-party systems. The management of L’Hotels decided that they want to have an efficient, modern, automatic operation, and therefore decided to automate payments (HotelTime Payments service), automate pricing (Atomize) or implement AeroGuest mobile application.

These systems and services led to higher profits for both hotels, and further freed the hands of the staff, who can now fully focus on the needs of the guests present in the hotels. The implementation of these software also creates a modern experience for guests who can enjoy their stay and take care of everything from their phone remotely, without having to spend almost any time at the reception desk.

Thai Garden Resort opted for HotelTime PMS

Thanks to HotelTime Solutions, Thai Garden Resort is now using a user-friendly cloud system that supports implementation of third-party systems and is compatible with an accounting software resort’s staff is using.

Benefits of HotelTime Solutions

  • Efficient and professional management of a large hotel
  • Flawlessly functioning accounting department
  • A comprehensive solution for all hotel services – accommodation and restaurant
  • Extensive options of integration with third-party systems
  • User friendly software

We recently switched to Carmen Cloud and I would say it is an excellent platform which allows you to operate securely from anywhere. 
Carmen is intuitive and perfectly programmed for the hospitality business; the features and functions are well thought out, straightforward, logical and eliminates redundancy; anyone with a basic understanding of software can use it. 
We recently changed our PMS and POS systems to Hoteltime, one of Carmen’s partners, and the transition was seamless. Carmen and Hoteltime integrate perfectly without any problem. 
I would highly recommend Carmen Cloud accounting software. Furthermore, if you are looking to integrate accounting with PMS and POS systems, you can not go wrong with Carmen Cloud & Hoteltime!

Anselma Niehaus
Managing Director, Thai Garden Resort Hotel

About Thai Garden Resort

Thai Garden Resort is an oasis of peace in the heart of Pattaya. Located in the middle of large gardens it is a great place for relaxation. Thai Garden Resort offers 220 rooms and as the only one in Pattaya it has received two prestigious Travelife gold certificates (HolidayCheck Gold and Travelife Gold).


The Thai Garden Resort team initially tried a different cloud system (a cloud version of a legacy system) and were not satisfied. Therefore, they needed a quick change to another PMS but it had to meet all their requirements, for example, have a connection to the POS system or be compatible with the used accounting software.

Thai Garden Resort and HotelTime

Hotel’s needs

* Cloud system ideal for large properties

* System integrated with used accounting system and with a POS system

* Possibilities of integration with third-party systems



The Thai Garden Resort team needed a quick change of systems they were using. HotelTime PMS and POS systems were ideal for this large property which offers accommodation in 220 rooms and also restaurant services.

HotelTime Solutions developed its own POS system (Vento) which guarantees a perfect integration between that and HotelTime Solutions’ PMS. In addition, HotelTime PMS is integrated with the Carmen accounting system used in resort. It was important for the team to maintain perfectly functioning accounting, that was achieved thanks to this integration.

However, the integrations between HotelTime PMS and Carmen software and Vento POS are not the only ones the resort is benefiting from. Thai Garden Resort also decided to implement D-Edge and Samsotech. These systems speeded up internal processes in the hotel, and thus are helping staff to create the most pleasant experience for guests that is possible. For example, thanks to Samsotech system receptionists are now able to automatically add data from IDs, passports (or other documents) into the PMS, there’s no need to fill it in manually.

Hotel’s needs

* Training and support in Thai

* User friendly system



Almost all members of the Thai Garden Resort team communicate only in Thai, therefore the process of implementation of HotelTime Solution PMS and POS systems and training of the resort’s staff had to take place in this language. That was not a problem as we have representation in Southeast Asia. Everything was led by our Thai team – implementation, training and the so-called refresh training of the team.

But not only the implementation, also the actual use of the PMS and POS systems had to fulfil the needs of That Garden Resort’s staff. They wanted to work with an intuitive, user-friendly software and we met also this condition. Thai Garden Resort team sees our solution as very user-friendly, processes in the resort are running smoothly which is evident for example from the fact that the resort basically does not contact customer support.

The overall transition from the original cloud solution to HotelTime Solutions was a huge improvement for both the team and the resort.