Case Study – Fully Automated Smarthotel

Thanks to the HotelTime Solutions systems and a wide range of integration options that HotelTime offers, a fully automated smart hotel could have been built in Olomouc. 

Main benefits of using HotelTime

  • Enables fully automated operation
  • Enables hotel to run self-service restaurant
  • Significant reduction of costs for staff
  • Reduced costs for IT administration

“In 2018 we were choosing a system for our first completely self-service ART and design hotel. We decided for HotelTime and after 4 years I have to say that the choice was a right one. Not only that HotelTime systems function well, are intuitive and offer perfect reporting, you are also in contact with a friendly and nice team. We never felt like we bother them.”

Marek Novotny,
Owner, Nezvalova Archa

A unique concept of smart hotel

In the centre of Olomouc, you can stay in a fully automated smart hotel Nezvalova Archa, which corresponds with current trends in hotel accommodation. The whole concept of this smart hotel is based on HotelTime Solutions systems. It uses the potential of an open platform and the possibility of integration with many other systems, which in general enables automation of any hotel operation according to the specific preferences of its team.

As was said, in Olomouc they decided on full automation so guests of Nezvalova Archa do not need anyone from personnel from the beginning to the end of a stay, they can arrange everything themselves only with the help of a mobile phone.

HotelTime PMS

The operation of Nezvalova Archa is based on the HotelTime PMS and Vento ePOS system (more information below). PMS, together with other software that is connected to it, automates accommodation services. In the case of Nezvalova Archa, the integration of HotelTime PMS with Profitroom, MyStay and Salto is used.

The hotel works as follows. Guests book rooms online, then an automatic message instructs them about arrival and about (also online) check-in. Nezvalova Archa uses mobile keys, so guests do not need to pick up anything upon arrival. They just receive a message before arrival stating that they need to download an app from Salto. Afterward, they receive a mobile key through this app, thanks to which they can unlock every door – the main entrance, their room, or a self-service restaurant (which is described below). HotelTime and Salto built a special integration so that the mobile keys could work properly.

Also at the end of a stay guests benefit from the automatic operation of the hotel. Guests do not have to wait for check-out, do not have to hand in any key or card, or pay anything. They can simply leave. Payment for the stay is made in advance, whether you make the reservation through the hotel’s website or other portals like Booking.com.

Nezvalova Archa uses Profitroom as channel manager. Thanks to the integration between their software and HotelTime, it is possible to also buy gift vouchers through the hotel’s website.

Vento ePOS

Nezvalova Archa also offers a unique concept of restaurant services, which is possible thanks to Vento ePOS system from HotelTime Solutions.

As the hotel is fully automated, it does not have a typical restaurant. Instead, guests will find a kitchen with a variety of food and drinks to choose from. If they want or need anything, they simply enter the restaurant/kitchen, select the food and/or drinks, mark everything at the self-service cash registers and pay. In addition, it is also possible to cook there.

 

Overall, guests operate fully independently, and the smart hotel completely automatically. However, if anyone needs help, a manager is present in the hotel during the day and a member of the hotel staff can be also contacted by telephone at any time.

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